Building Safety
Central West Mediation
Resident-centred mediation to manage high-risk building safety defects, integrating Equality Impact Assessments to mitigate fire safety risks and build trust with residents.
Independent resident engagement programmes supporting housing providers to meet Building Safety Act obligations and demonstrate compliance during regulatory inspection.
NewmanFrancis designs and delivers resident engagement programmes for housing providers undertaking building safety remediation, major works, and regulatory compliance programmes.
Our work guarantees residents are meaningfully informed, consulted, and involved in accordance with the Building Safety Act 2022 — producing clear, auditable evidence ready for regulatory inspection.
Every programme follows a structured six-phase delivery model, delivering accountability and regulator-ready outputs at each milestone.
Scoping, governance setup and project initiation
Resident data audit and communications mapping
Baseline surveys and initial engagement
Block meetings, forums and workshops
Analysis, evidencing and draft outputs
Final Resident Engagement Strategy and audit file
From first contact to final report, our engagement programmes follow a clear, evidence-based sequence giving every resident a genuine opportunity to participate.
All interactions are recorded and collated to produce a comprehensive audit trail that satisfies Building Safety Regulator requirements.
Direct building and block outreach.
Targeted data collection and profiling.
Structured dialogue and forums.
Compiling qualitative engagement audit.
Evidenced compliance outputs for BSR.
Our programmes cover the full spectrum of resident engagement — from initial outreach through to governance training and final strategy production.
Structured, evidenced door-knocking across building portfolios with contact logs and outcome recording.
Tailored surveys capturing resident priorities and concerns at each programme stage.
Facilitated meetings enabling structured two-way dialogue with residents at block level.
Advisory workshops connecting residents, landlords and programme delivery teams.
Plain-English communications keeping residents informed at every stage of remediation or compliance works.
Full RES documentation meeting Building Safety Act requirements and BSR expectations.
Compiled, indexed audit evidence portfolios ready for Building Safety Regulator inspection.
Training and support for resident representatives to participate in safety governance structures.
Our programmes are designed around the three pillars of Building Safety Act compliance — making certain nothing falls through the gaps when regulators inspect.
All programmes are structured to meet the obligations set out under the Building Safety Act 2022, including requirements for higher-risk buildings and Principal Accountable Persons.
We produce fully compliant Resident Engagement Strategies aligned with regulatory expectations, covering all mandatory consultation and participation requirements.
Every programme produces a structured, indexed audit evidence file — ready to present to the Building Safety Regulator during proactive engagement or formal inspection.
Serving as a credible and objective intermediary between residents, landlords, and regulatory bodies.
Translating complex building safety and construction jargon into clear, accessible communications.
Dedicated methodologies targeting hard-to-reach demographics and supporting vulnerable residents.
Closed-loop engagement demonstrating exactly how resident views shape building safety decisions.
"NewmanFrancis' community engagement expertise has been invaluable to Frankham in enhancing our approach to construction and building projects within residential areas. Their wealth of experience and knowledge in effectively communicating, consulting, and involving residents in our work has significantly contributed to our ability to deliver exceptional service to our clients."
"The approach NewmanFrancis took was very resident focused. From the start they showed their commitment to making sure as many residents as possible understood the options... They have been our strong advocates throughout, and have maintained their independence from the council through difficult decisions. Their main concern has always been making sure that the residents' views were heard."
"NewmanFrancis' work was delivered to a high quality and has resulted in the development of a strong and active Bangladeshi Women's Group in the area... The final report demonstrated an impressive and in-depth grasp of the work and a provided very helpful evaluation of its outcomes."
Fees are structured around programme milestones, giving housing providers budget certainty throughout delivery.
We understand that managing building safety compliance involves significant investment. Our commercial model is designed to provide cost predictability with payments tied directly to tangible, regulator-ready outputs.
Request a detailed pricing proposalA selection of NewmanFrancis projects illustrating independent resident engagement across estate regeneration, neighbourhood improvement and community governance.
Resident-centred mediation to manage high-risk building safety defects, integrating Equality Impact Assessments to mitigate fire safety risks and build trust with residents.
Resident-centred mediation to manage high-risk building safety defects, integrating trauma-informed communication frameworks to rebuild trust and empower resident agency.
A partnership between the Lancaster West Residents’ Association (LWRA) and NewmanFrancis to position residents at the very beginning of the decision-making process for estate regeneration.
A comprehensive Resident Engagement Strategy ensuring BSA 2022 compliance, transparency, and active resident participation in building safety governance across a national portfolio.
Independent engagement capability for housing providers navigating complex building safety and regulatory programmes.
Email administrator@newmanfrancis.org