What We Offer

Community Engagement
Experts

Neighbourhood Management · Housing · Development · Regeneration · Planning & Training

Independent, people-focused consultancy services helping organisations deliver meaningful engagement, stronger communities and measurable social value outcomes.

20+

Years of specialist community engagement experience

100+

Regeneration and engagement projects delivered

1000s

Residents engaged, supported and empowered across the UK

Independent Experts Who Put
People First

NewmanFrancis provides independent, practical consultancy services across housing, regeneration, building safety and placemaking. We work alongside contractors, developers, architects, landlords and residents — bringing communities into the heart of every project.

We combine strategic thinking with on-the-ground delivery, helping our clients build trust, reduce conflict and achieve meaningful, measurable outcomes for the communities they serve.

About NewmanFrancis
NewmanFrancis team facilitating a community engagement workshop with residents
ISO
9001 Certified Quality Management
Our Core Services

Six Specialist Service Areas

Covering every stage of community engagement — from early consultation through to delivery, training and social value reporting.

Community Engagement & Consultation

  • Resident and stakeholder engagement strategies
  • Consultation programmes, surveys and insight gathering
  • Co-design workshops and advisory forums
  • Hard-to-reach and multilingual engagement
  • Estate regeneration and neighbourhood consultation
  • Independent engagement reviews and communication planning
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Building Safety & Major Works Engagement

  • Building Safety Resident Engagement Strategies
  • Resident engagement for remediation and fire safety works
  • Independent Resident Advisor and liaison services
  • Decant and re-cant engagement support
  • Resident charters, workshops and awareness sessions
  • Consultation aligned to Consumer Standards and TSMs
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Planning, Regeneration & RIBA Engagement

  • Planning consultation and RIBA Stage engagement
  • Stakeholder mapping and participatory design workshops
  • Social impact and community benefit planning
  • Resident planning literacy and capacity-building sessions
  • Consultation support for architects and design teams
  • Community feedback reporting and evidence gathering
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Social Value & Community Legacy

  • Social value strategies and delivery plans
  • Employment, apprenticeship and skills initiatives
  • Community wealth-building and local partnerships
  • Resident pathways into training and employment
  • Volunteering, outreach and participation programmes
  • Measuring and reporting social value and ESG impact
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Resident Liaison Officer (RLO) Services

  • High-quality Resident Liaison Officer services
  • Resident communications and issue resolution
  • Vulnerable resident support and outreach
  • Contractor, landlord and resident relationship management
  • Home visits, drop-ins and project newsletters
  • Supporting smoother delivery with reduced disruption
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Governance, Training & Independent Support

  • TMO and resident group development
  • Governance reviews and organisational health checks
  • Resident leadership, board and staff training
  • Independent chairing, facilitation and mediation
  • Strategic "critical friend" support and scrutiny
  • Bid writing, policy development and stakeholder support
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Why Clients Work With Us

What Makes NewmanFrancis Different

We combine independence, experience and practical delivery to help clients build trust and achieve lasting community outcomes.

Independent & Trusted

Trusted by residents and stakeholders alike — our independence gives communities confidence that their voices are genuinely heard.

Building Safety Expertise

Deep understanding of building safety legislation, engagement requirements and the Consumer Standards that shape modern housing delivery.

Cross-Sector Experience

Experienced working with contractors, developers, landlords, local authorities and communities — we understand every perspective.

Delivery-Focused & Solutions-Led

Practical, hands-on delivery — we don't just advise, we get things done alongside your team on the ground.

Community-Focused at Every Stage

People are at the heart of what we do — we build relationships that last well beyond any individual project.

Measurable Outcomes & ESG Reporting

We help clients track, evidence and report on social value, community impact and ESG commitments clearly and credibly.

Reducing Conflict, Building Trust

Our independent, facilitated approach reduces friction between residents, contractors and landlords — keeping projects on track.

Strategic Insight, Ground-Level Delivery

We combine high-level strategic thinking with practical, empathetic engagement delivery — from boardroom to doorstep.

How We Work

Our Approach to Every Project

A clear, structured approach that puts community outcomes at the centre of everything we do.

Listen & Understand

We start by understanding your project, your communities and your goals — mapping stakeholders and identifying engagement needs.

Plan & Design

We develop a tailored engagement strategy and communications plan — clear, proportionate and aligned to your project timeline.

Engage & Deliver

We lead meaningful engagement on the ground — workshops, surveys, home visits and forums — with clear community feedback loops.

Report & Embed

We produce robust evidence reports, social value outcomes and recommendations that support your project's next phase.

Who We Work With

Housing Associations Local Authorities Property Developers Main Contractors Architects & Design Teams Registered Providers Regeneration Partnerships TMOs & Resident Groups NHS & Public Sector Bodies Estate Management Boards Infrastructure Providers Social Enterprises
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Let's Build Stronger Communities Together

Tell us about your project and we'll explain how NewmanFrancis can help you deliver meaningful engagement, reduce conflict and create lasting community outcomes.