Building Safety Act 2022

Resident Engagement for Building Safety Compliance

Independent resident engagement programmes supporting housing providers to meet Building Safety Act obligations and demonstrate compliance during regulatory inspection.

BSA 2022
Fully compliant programmes
6
Structured delivery phases
100%
Independent engagement
BSR
Audit-ready evidence

Independent Resident Engagement Specialists

NewmanFrancis designs and delivers resident engagement programmes for housing providers undertaking building safety remediation, major works, and regulatory compliance programmes.

Our work ensures residents are meaningfully informed, consulted, and involved in accordance with the Building Safety Act 2022 — producing clear, auditable evidence ready for regulatory inspection.

Resident engagement meeting

How We Deliver

Every programme follows a structured six-phase delivery model, ensuring accountability and regulator-ready outputs at each milestone.

1
Mobilisation
Scoping, governance setup and project initiation
2
Data Preparation
Resident data audit and communications mapping
3
Resident Insight
Baseline surveys and initial engagement
4
Consultation
Block meetings, forums and workshops
5
Reporting
Analysis, evidencing and draft outputs
6
Strategy Delivery
Final Resident Engagement Strategy and audit file

Five Steps to Meaningful Participation

From first contact to final report, our engagement programmes follow a clear, evidence-based sequence ensuring every resident has a genuine opportunity to participate.

All interactions are recorded and collated to produce a comprehensive audit trail that satisfies Building Safety Regulator requirements.

Residents in conversation with engagement officer
Door
Knocking
Resident
Survey
Block
Meetings
Analysis &
Evidence
Final
Report

Engagement Activities

Our programmes cover the full spectrum of resident engagement — from initial outreach through to governance training and final strategy production.

Door-Knocking Campaigns
Structured, evidenced door-knocking across building portfolios with contact logs and outcome recording.
Resident Surveys
Tailored surveys capturing resident priorities and concerns at each programme stage.
Block Meetings & Focus Groups
Facilitated meetings enabling structured two-way dialogue with residents at block level.
Stakeholder Forums
Advisory workshops connecting residents, landlords and programme delivery teams.
Newsletters & Information Packs
Plain-English communications keeping residents informed at every stage of remediation or compliance works.
Resident Engagement Strategy
Full RES documentation meeting Building Safety Act requirements and BSR expectations.
Regulator-Ready Audit Evidence
Compiled, indexed audit evidence portfolios ready for Building Safety Regulator inspection.
Resident Training & Governance
Training and support for resident representatives to participate in safety governance structures.

Built Around Compliance

Our programmes are designed around the three pillars of Building Safety Act compliance — ensuring nothing falls through the gaps when regulators inspect.

Legislation
Building Safety Act 2022
All programmes are structured to meet the obligations set out under the Building Safety Act 2022, including requirements for higher-risk buildings and Principal Accountable Persons.
Strategy
Resident Engagement Strategy
We produce fully compliant Resident Engagement Strategies aligned with regulatory expectations, covering all mandatory consultation and participation requirements.
Evidence
BSR Audit & Evidence
Every programme produces a structured, indexed audit evidence file — ready to present to the Building Safety Regulator during proactive engagement or formal inspection.

Transparent & Straightforward Pricing

Fees are structured around programme milestones, giving housing providers budget certainty throughout delivery.

Resident Engagement in Practice

These testimonials show how independent resident engagement supports building safety, regeneration and community programmes for landlords and delivery partners.

“The approach NewmanFrancis took was very resident focused. From the start they showed their commitment to making sure as many residents as possible understood the options; holding home visits and organising interpreters for those who couldn’t come to public meetings and workshops. They ran workshops and kept in regular contact with us to make sure that residents were influencing and involved in the process. They have been our strong advocates throughout, and have maintained their independence from the council through difficult decisions. Their main concern has always been making sure that the residents’ views were heard and taken in to account by the decision makers in the council.”

Esther Hainey

Resident Steering Group and Monitoring Group Member

“NewmanFrancis' work was delivered to a high quality and has resulted in the development of a strong and active Bangladeshi Women's Group in the area. The Chartered Institute of Housing included a case study of the project in its best practice 'Guide to Engaging Muslim Communities'(CIH 2008), which was subsequently reported in full in New Start Magazine.

The final report demonstrated an impressive and in-depth grasp of the work and a provided very helpful evaluation of its outcomes.”

Angie Greany

Brighton and Hove Council

“NewmanFrancis' community engagement expertise has been invaluable to Frankham in enhancing our approach to construction and building projects within residential areas. Their wealth of experience and knowledge in effectively communicating, consulting, and involving residents in our work has significantly contributed to our ability to deliver exceptional service to our clients.”

Richard Chitty

Group Managing Director, Frankham Consultancy

Resident Engagement Case Studies

A selection of NewmanFrancis projects illustrating independent resident engagement across estate regeneration, neighbourhood improvement and community governance.

Estate regeneration

Kings Crescent – London Borough of Hackney

Long-term resident engagement on a multi-phase estate regeneration programme, supporting resident groups to influence design, phasing and construction alongside the council and delivery partners.

View case study
Neighbourhood engagement

Your Bruce Grove

Community-led engagement around high street and neighbourhood change, working with local residents and stakeholders to shape priorities and co‑produce practical improvement plans.

View case study
Tenant management & governance

Carpenters TMO

Support for a tenant management organisation to strengthen governance, representation and resident involvement in decision‑making about homes and local services.

View case study
Neighbourhood workers

Neighbourhood Workers Programme

Place‑based community development, building local capacity through on‑the‑ground neighbourhood workers, partnerships and targeted engagement activities with residents and local organisations.

View case study

Ready to Begin Your Engagement Programme?

Independent engagement capability for housing providers navigating complex building safety and regulatory programmes.

Email daniel@newmanfrancis.org