“The approach NewmanFrancis took was very resident focused. From the start they showed their commitment to making sure as many residents as possible understood the options; holding home visits and organising interpreters for those who couldn’t come to public meetings and workshops. They ran workshops and kept in regular contact with us to make sure that residents were influencing and involved in the process. They have been our strong advocates throughout, and have maintained their independence from the council through difficult decisions. Their main concern has always been making sure that the residents’ views were heard and taken in to account by the decision makers in the council.”
Esther Hainey
Resident Steering Group and Monitoring Group Member