We are experts in Resident Liaison and Community Engagement, supporting residents, contractors, and housing providers through complex construction, regeneration, and building safety programmes. With a deep commitment to empathy, impartiality, and professionalism, our experienced Resident Liaison Officers (RLOs) act as the bridge between projects and people, ensuring that residents are informed, supported, and empowered at every stage.
Our ISO 9001 accreditation helps assure compliance with the Building Safety Act, and we provide bespoke resident engagement strategies alongside high quality liaison services across London and the wider UK.
With experience on projects directly linked to post-Grenfell recovery, we manage resident communication and support for sensitive remediation works, including:
Our approach establishes clear, empathetic communication in high-stakes environments.
We help housing providers meet legal and regulatory duties under the Building Safety Act. Our engagement services include:
From kitchens and bathrooms to heating systems and windows, our RLOs coordinate internal works, secure timely access, and resolve resident concerns efficiently, minimising disruption and improving satisfaction.
We support retrofit projects aimed at decarbonising homes and improving energy performance. Our role includes:
NewmanFrancis supports buy-back, decant, and estate regeneration programmes through:
Newman Francis have been providing resident and stakeholder engagement and communications on a Mace development over the last two years. They have demonstrated themselves to be skilled subject matter experts in their field and have supported Mace in a pro-active and professional manner in relationship management with leaseholders, renters, affordable housing providers and their tenants and local councillors. Jodie Stringer has been an excellent hands-on resource able to build strong and trusting relationship around complex property issues with Mekor providing more strategic advice on wider engagement.
Kevin Cowan, Managing Director, Mace Group
NewmanFrancis developed an excellent engagement process that made sure the community were at the heart of decisions... Their expertise supported a superb partnership between residents, Higgins Construction, and the Council.
— Paul Cooke, Former Pre-Construction Director, Higgins Construction
Their wealth of experience and knowledge in effectively communicating and involving residents has significantly contributed to our ability to deliver exceptional service.
— Richard Chitty, Group Managing Director, Frankham Consultancy
Whether you are delivering fire safety upgrades, retrofitting homes, managing Decent Homes compliance, or embarking on a buy-back or regeneration programme, NewmanFrancis brings the trust, tools, and talent to deliver success for residents, clients, and communities.
For more information, please do not hesitate to get in touch with us.